Preparation

As a professional, you understand that you are most capable of meeting the expectations of your organization and keeping people safe when you are fully prepared to do your work. Preparation takes a variety of forms, including how you dress, your knowledge of your clients, the acuity of your observation, and your ability to maintain control in provocative or potentially dangerous situations.

The exercises in this section are critical in helping you better understand the steps you can actively take to reduce the risk of a crisis occurring.