What do I do if a Learner forgot their password?

A Learner’s password can be easily reset. To help a Learner reset an Advantage password, direct the person to follow these steps:

Go to the Pro-ACT Advantage website.
Click login in the upper right corner.
Click “Lost your password?”
Enter your username or email address and click “Get New Password”. (As the Subscription Manager you have ready access to both of these items in the Subscription Manager Log and can provide the information if necessary.)
A password reset link will be emailed to the Learner.
If the email link is not immediately received, the Learner should check the email Spam /Junk folder and the Subscription Manager should verify that the email address used is correct and without error.
Upon receipt, the Learner should open the email and click the link. Please note, the link that is emailed to you will only work 1 time; after that it is invalid.
Enter the password of your choice in the empty box. Make note of your password for future use.
Click “Reset Password” and your new password will be set.
After resetting your password, click “Return to Pro-ACT” then log in with your new password.

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